Refund policy

At viepStore, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, unopened, and in their original packaging.

  • Certain items such as makeup, beauty products, and personal care items may not be eligible for return for hygiene reasons unless they arrive damaged or defective.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless the return is due to an error on our part.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

  • We will arrange a replacement or refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Contact Us

For any return or refund requests, please contact us at:
📧 sanfer098@gmail.com