Shipping policy

At viepStore, we aim to deliver your orders quickly and reliably. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

  • Estimated delivery time is 5–15 business days, depending on your location and shipping method.

  • Delivery times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

Shipping Costs

  • Shipping costs are calculated at checkout and depend on your location and order size.

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Tracking

  • Once your order has shipped, a tracking number will be provided via email.

  • Tracking updates may take 24–72 hours to appear after shipment.

Shipping Issues

  • viepStore is not responsible for delays caused by shipping carriers, customs, or incorrect address information provided by the customer.

  • If a package is marked as delivered but not received, please contact your local carrier first.

Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos.

  • If a package is lost in transit, we will assist you in filing a claim with the shipping carrier when applicable.

Incorrect Address

  • Please ensure your shipping address is accurate at checkout.

  • viepStore is not responsible for orders shipped to incorrect addresses provided by the customer.